It has been 8 days for Navy Federal Credit Union How much longer?

Yes I see you are working the problem.  How long does it take to correct the issue or give us an ETA.

Answer

Hi Milton,

Unfortunately neither of those things are known at this time; in situations like this, by the time we know when the issue is going to be resolved, the issue already is resolved, the reason being that generally a lot of back and forth talking has to happen between Mint and the institution involved to figure out what the problem is and work on it. 

It isn't generally possible to give an exact date or even an estimated one because there are many factors that go into fixing this and so many variables that need to be accounted for; rather than give users an ETA, then find out something unexpected about the situation and be forced to work past that scheduled time and have users upset we missed our stated time, no ETAs are typically given for most connection issue related situations simply because there are too many variables involved to be able to do so.

We hope that you and other users understand this, and we absolutely appreciate your patience while our engineering teams work their hardest to get these institutions back up and connected into Mint. They do know of the impact that this has on users and know how inconvenient it is for users, and work around the clock to get things running. Thank you for understanding this, and I apologize for any inconvenience caused by the connectivity issues.

Thanks,
Mint Mike

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