Prompt to select one of two Charles Schab 401(k)s at login might be breaking the fetching of new data.

Message being presented at login:

"You are a participant in more than one plan.
Please choose one plan from the list below. You can access another plan at any time from most pages throughout the website. "

As of today, the old account shows a zero balance an the new account isn't being added properly even though both show in Charles Schwab's website with their respective balances.

Can you please investigate and resolve?

Thank you!



Answer

Hi Paul,

If the Charles Schwab website is now prompting for something that Mint doesn't seem to account for, try first refreshing the account in Mint by going to the Accounts tab and clicking the circling arrow refresh button for that account. 

If you don't get a prompt for what you're mentioning, the scripts used for pulling data into that account will need to be updated, which is something neither the user or the moderation team can do; you will need to Contact Mint technical support for further assistance with this. I apologize for any inconvenience caused in the meantime.

Thanks,
Mint Mike

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