When I try to get my credit score, nothing happens. On my phone, I type my information and click "continue" and it just says "registering..." and then just stops.

As I said in the question, it just stops and I can click "continue" again if I like. On the desktop website for mint, clicking the credit score option takes me to a dead page that never loads. Anyone have information about this?

In response to the moderator, I did as she suggested and here are my results in 3 different internet applications, Firefox, Internet Explorer, and Google Chrome.

Complete_Failure.png

Answer

Hello Cody Herrell,

I'm sorry that you're having trouble with the Mint Free Credit Score, I understand how inconvenient it is when features aren't working as expected.  I don't see you listed as registered for it yet, so I don't think it's an issue with your info.  On the desktop, clicking the GET YOUR FREE SCORE button should open an overlay with the fields you need to fill out.  Since that isn't happening, it sounds like it's browser-related so please try in other browsers to see if it helps.  If not, try clearing cookies & cache, ensure everything is up to date (java, flash, OS, browser), and disable any unnecessary add-ons or extensions. 

I'm not sure about the different issue with your phone where it's just not submitting, that is a bit stranger.  However if none of the above suggestions work, then please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Regards,
Jesse :man:

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