How long does it take for Mint to auto-resolve "account not found" errors?

My Tangerine (Formerly ING Direct) accounts have all been marked with "Account not found". My account numbers haven't changed (cheques are the same) and my ID/Password/Security questions haven't changed either. It's been this way for a week; will this auto-heal? It's basically making Mint non-usable for me right now :(

Answer

Hello n.r.15,

I'm sorry that you're having trouble with your Tangerine accounts in Mint, I understand how inconvenient it can be when a financial institution isn't syncing correctly.  Usually these types of issues clear up within a few days, so it is unusual this would occur for for a week.  I've pushed through a manual refresh that may resolve it, but if not after 48 hours then please open a ticket using the Contact Mint form so our support team can further investigate and assist.  Or you can reach our to our Chat  team for live assistance during available hours.

Regards,
Jesse :man: 

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