I refinanced and my debts show both old and new mortgage amounts in the month of May only. My net worth is heavily skewed for that month. How can this be corrected?

By June, the old account called "3434 Charlotte" is not present as debt, just the offsetting asset. "Firstbank mortgage" is present as the only mortgage debt. This might have something to do with accidentally deleting an account instead of closing it. I think the popup DELETE disclaimer should include a warning specifying that closing accounts is usually preferable to maintain transaction history.

Answer

Hi radkegre,

I understand it can be confusing when such a conflict occurs. When an account is deleted, historical data associated with it is lost and may very well have caused this to occur as you noted. Unfortunately, such data is not recoverable, and historical data cannot be entered retroactively. We prefer customers contact us before deleting an account to ensure it's the best course of action (it usually isn't), which is why we make it generally more difficult to do than anything else on the site. I apologize that I cannot be of more assistance and for the inconvenience caused.

Regards,
Mint Mike

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