Mint, you emailed me THREE times that I was charged a credit card membership fee of $536.54. I checked all my accounts, the fee is actually $50. Completely unreliable.

I have to constantly go in to the system and mark duplicates. You email me the wrong amount of fees all the time. You guys are becoming more and more unreliable as I continue to use your service. This is really a problem. You sent me three emails on $500+ membership fees for credit cards that were discontinued. I check my account and there is only one revolving credit line and a membership fee was charged, but it was one $50, not three $536.54. This makes it really hard for me to believe you are trustworthy, Mint.

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Answer

Hello caitk,

I'm sorry that you're having trouble with Mint, I understand how concerning it is when things aren't functioning as expected.  I'm not sure what would cause these problems, but there may be something in our aggregation scripts that needs to be updated.  Unfortunately I can't fix those sort of things, so please open a ticket using the Contact Mint form so our support team can further investigate and assist.  Or you can reach our to our Chat team for live assistance during available hours.

Regards,
Jesse :man: 

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Mint Jesse , Community Manager

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