Florence Savings Bank connection has been restored and new transactions are showing, but transaction that took place during the downtime are not (Jul 27 - Aug 20)

My connection to Florence bank stopped working on July 27th, which was noted in this issue here:

https://mint.lc.intuit.com/questions/1203940-known-issue-we-are-currently-working-to-restore-connect...

The loss of connection has been resolved and new transactions are flowing in but transactions that occurred during the down time are not.


Answer

Hi keithepratt,

I know it can be frustrating when an issue appears to be resolved but you're still having issues. As far as this issue goes, it is not fully resolved which is why you aren't showing the transactions from July 27-Aug 20. Once the issue has been resolved, the thread: https://mint.lc.intuit.com/questions/1203940 subject will change from "Known Issue" to "Resolved" If after the thread states the issue has been resolved you still are not able to see those transactions, please reach out to our Chat team during available hours. You can also open a ticket by filling out our Contact Mint form. I apologize for any inconvenience this causes you.

Regards,
Megan

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Mint Megan , Community Manager

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