Why is my credit card showing as closed?

My Wells Fargo personal credit card is not showing up. Several months ago we lost a credit card and Wells Fargo out a hold on our account while they sent us a new card. Since then, the platinum card shows up as closed in Mint. This is wrong. It is in fact open and running a hefty balance. This is not a new account. We've had the "new" cards for several months. Please help me find my personal (not business) credit card account in Mint!

Answer

Hi gbarlow11,

I understand it can be confusing when account data doesn't appear properly. I'm not sure why this has occurred, so I have reactivated the card on the profile as it might have been closed while Mint couldn't read data from the account. If you don't notice any improvement after 48 hours, or if the card closes again on its own, there may be another underlying technical issue at hand that technical support will need to look into; in this event, please Contact Mint support or use our chat option from the Support page (appears during business hours only, 5-5 Pacific Mon-Fri) so our support team can further assist you.

Regards,
Mint Mike 

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