New York Life Retirement Plan Services 401k Details Incorrect

For my 401k retirement account through New York Life Retirement Plan Services the overall value displays correctly but when you click on it the individual fund detail values are way off. The share quantity seems correct but the price paid and market value are way off. All of the charts are useless because it doesn't seem to use all of the data for the account to calculate the chart display, usually seems to be only using the latest quarter's data.

Answer

Hello dsoule,

I'm sorry that you're having trouble with NY Life Retirement in Mint, I understand how inconvenient it can be when data isn't accurate.  There are currently some known issues with the data in our Investments section, and I apologize for any trouble it may cause.  However these issues are fairly random and seem to affect each user/bank differently, so our support team needs more individual user data to work with; please use the Contact Mint form to open a ticket so they can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Regards,
Jesse :man:

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