I re-added Firstmerit accounts & marked the old as "closed". It seems the problem of missing credit card transactions is still there, even with a newly re-added account.

I did not want to delete the Firstmerit accounts & run the risk of losing all my historical data, so I re-added another Firstmerit account.  It notified me of a duplicate account & I clicked "OK", just so I could verify the newly added accounts included the missing transactions.  It did not, however.  My checking transactions are up to date, but the credit card transactions are missing.  The credit card "balance" was correct on both the old and newly added duplicate account, but missing the transactions.  I also attempted marking the old accounts as "closed" in order to save old transactions/data. How can I reconnect the account & save my historical transactions?  It also seems the problem of missing transactions is still there with a re-added account.

Answer

Hi dwestfall8,

I understand it can be confusing when an account's transactions don't show up. While normally those transactions should show up automatically, or if you refresh the account on the Overview page using the circular arrow, I pushed a refresh on my end to rediscover new transactions. If you don't notice any changes after 48 hours, please Contact Mint support or use our chat option from the Support page (appears during business hours only, 5-5 Pacific Mon-Fri) so our support team can look at this more closely and further assist you.

Regards,
Mint Mike

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