Lost connectivity to coastal federal credit union. How do I restore it. This has been happening about once a month

Answer

Hi Ethan,

After reviewing the account, it appears the account is connecting now. However, it appears you might have some duplicate account information. This whole situation may have occurred due to a change made at the bank's site, which caused Mint to no longer recognize the account. If you need assistance handling this duplicate information, I've provided some information below that can help you out.

If you want to simply hide the old accounts, go to the Accounts menu at the top of the page in Mint, then click the Hide tab, and change the status of the older accounts to Hide from Everything.

Otherwise, if you don't want to hide that data, but you have duplicate transactions that need to be removed, you will need to go to the Transactions page and mark transactions as duplicates. Check the boxes for the affected transactions (if any) and then click Edit Multiple at the top of the transaction list, then mark them as duplicates so that they don't negatively impact your Mint profile.

You will need to mark the old accounts as Closed if they aren't already, to make sure your net worth is being displayed correctly on your profile. To do this, in the Accounts menu, find the account in question on the Financial tab and change its status to Closed. This will not make its balance apply to your Mint profile, but will not remove any historical data.

Let us know if you need any further clarification or assistance. Because of the complexity of this issue, if you prefer more direct assistance, please Contact Mint technical support or use our chat option from the Support page (appears during business hours only, 5-5 Pacific Mon-Fri) so our support team can further assist you.

Regards,
Mint Mike

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