What is the current status with connectivity/communication issues between Mint and Tangerine accounts?
I know that I am not alone here... Tangerine accounts are not updating properly. The balance for my accounts are correctly displayed in Mint, but transactions have not been synced since September 5th.
Update: I went to the chat help this morning (Sept 15). I have been given a ticket number and told: You should be expecting an email update thru that ticket #. In the interim, please do not delete the account in question in attempt to resolve the issue as it will interfere with the investigation and could result in the loss of any historical transaction information that may be associated with the account. I asked about time line and they said 5 days to 1 week to resolve.
I'm sorry that you're all having an issue with your Tangerine accounts connecting to Mint. I know how frustrating it can be when accounts don't connect properly. Please open a ticket with our support team by filling out our Contact Mint form so that they can look into this and get the issue resolved as soon as possible.
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Why do you want to report this?
What is the current status with connectivity/communication issues between Mint and Tangerine accounts?
I know that I am not alone here... Tangerine accounts are not updating properly. The balance for my accounts are correctly displayed in Mint, but transactions have not been synced since September 5th.
Update: I went to the chat help this morning (Sept 15). I have been given a ticket number and told: You should be expecting an email update thru that ticket #. In the interim, please do not delete the account in question in attempt to resolve the issue as it will interfere with the investigation and could result in the loss of any historical transaction information that may be associated with the account. I asked about time line and they said 5 days to 1 week to resolve.
Why do you want to report this?
Same exact issue. Balance correct but transactions missing.
Why do you want to report this?
Same here...
Why do you want to report this?
Same for me, also impossible to create manual transactions later than Sept 5th.
Why do you want to report this?
I've had the problem since the beginning of September.
Why do you want to report this?
Same thing, last update was Sep 1 for all tangerine accounts
Why do you want to report this?
Same issue for me, is been nearly 2 weeks now, what's the holdup to get this resolved?
Why do you want to report this?
Same here, seeing the balances on my accounts update perfectly fine but transactions haven't been updating since September 5th.
Why do you want to report this?
I've tried the "workaround" highlighted in another question of the same kind (i.e. try the mobile app) and it did nothing.
Why do you want to report this?
Last transaction in Mint for any of my Tangerine accounts was Sep. 3, though the balance continues to refresh. Submitted a ticket via Mint Chat.
Why do you want to report this?
https://mint.lc.intuit.com/questions/1214203-missing-transactions-from-tangerine-chequing-no-response-from-mint?jump_to=answer_2715365#
Why do you want to report this?
Same exact issue. Balance correct but transactions missing back to Sept 2.
- Asked by AK
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Answer
Hi Everyone,
I'm sorry that you're all having an issue with your Tangerine accounts connecting to Mint. I know how frustrating it can be when accounts don't connect properly. Please open a ticket with our support team by filling out our Contact Mint form so that they can look into this and get the issue resolved as soon as possible.
Regards,
Megan
Why do you want to report this?
My accounts look to be in order now. ... (for now...)
Why do you want to report this?
Mine too. Fingers crossed. Thanks for the update.
Why do you want to report this?
Same here! Fast and efficient customer service. They solved the problem 24 hours after I opened a ticket...
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People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
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