What is the current status with connectivity/communication issues between Mint and Tangerine accounts?

I know that I am not alone here... Tangerine accounts are not updating properly. The balance for my accounts are correctly displayed in Mint, but transactions have not been synced since September 5th. 

Update: I went to the chat help this morning (Sept 15). I have been given a ticket number and told:  You should be expecting an email update thru that ticket #. In the interim, please do not delete the account in question in attempt to resolve the issue as it will interfere with the investigation and could result in the loss of any historical transaction information that may be associated with the account. I asked about time line and they said 5 days to 1 week to resolve.

 
 

Answer

Hi Everyone,

I'm sorry that you're all having an issue with your Tangerine accounts connecting to Mint. I know how frustrating it can be when accounts don't connect properly. Please open a ticket with our support team by filling out our Contact Mint form so that they can look into this and get the issue resolved as soon as possible.

Regards,
Megan

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Mint Megan , Community Manager

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