investment account details wrong

Hi,

From reading past tickets, it appears that the erroneous data reported for investment accounts is a known issue dating back at least a year.  In my case, the Buy price and number of shares bought at that price are incorrect and it results in my returns being reported incorrectly (very large gains or losses).

Is there a solution for this, or can you give a time frame for an expected solution?  I don't want to complain about a "free" product, but Intuit is a major brand in the personal finance market.  I'd speculate many of your users prefer Mint to Quicken due to some of the poor performance in the last few years, as well as the compulsory three-year updates to Quicken   Hopefully Mint won't fall down that same hole.

Thanks!

Answer

Hi Brandon,

I'm sorry that you're having trouble with how information is displayed for your investment account in Mint, I understand how inconvenient it can be when data is incorrect.  We are aware that there are some issues with data like investment values, but it's not something effecting all users the same so it's hard to nail down the cause; please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.  This will help them gather more individual user data to aid in resolving these issues.

Unfortunately there is no ETA for this as it is still unclear what is causing this issue, but your information will help the support team narrow down the issue and help toward a resolution.

Regards,
Mint Mike

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Mint Mike , Community Manager

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