Windows Phone app crashing when loading budgets

My wife and I have been experiencing issues since the last update which made the Mint app universal for for Windows devices. Like a few others I've seen on the Mint help forums I'm unable to view my budgets page (crashes the app immediately and is displaying the value incorrectly) and the net worth is adding assets and debts together rather than subtracting them.

I have tried uninstalling and reinstalling the app with no luck. I've confirmed the problem is not present on the Windows 8.1 app on my Surface 2 tablet as well as my desktop PC. I'm currently using a Nokia Lumia 928 running 8.10.14219.341. My wife's HTC 8X also has the same errors however I don't have her phone here to confirm her OS version.

Thanks in advance for your help, I love the service and have been able to work around this problem but a resolution would be very helpful.



2 people found this helpful

Support for the Windows Store environment has been canceled, so I wouldn't expect any correction to the bug.  I would recommend against uninstalling as you won't be able to reinstall the app either.

Was this answer helpful? Yes No
2 additional answers

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: