I have been having some connectivity issues with Key Bank and Round Point Mortgage Am I able to be able to connect to these accounts?

Can you please see why I am unable to connect to key.com and Round Point Mortgage not being found on your site. 


Thanks

Answer

Hello kennynielsen3,

I'm sorry that you're having trouble with Key Bank and Round Point in Mint, I understand how inconvenient it can be when financial institutions aren't syncing.  The error we're seeing for Key Bank is a general connectivity issue, and those usually only last a few days or so.  Since this has been going on for a few weeks, please open a ticket using the Contact Mint form so our support team can further investigate and assist.  Or you can reach our to our Chat team for live assistance during available hours.

I'm not seeing any attempts to add Round Point in your profile, but it seems this bank is currently using a form of multi-factor authentication that we can't support.   I can't say for sure, but usually this is the kind that uses one-time random pass-codes sent to your phone or email.  We have trouble with that because we can't retrieve the code to update the accounts for you automatically.  I'm sorry for any inconvenience this may cause; we may be able to support them in the future, but right now it's not possible.  

Regards,
Jesse :man: 

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