Great Lakes Educational Loans fails to sync to my account. The error I'm receiving is a problem with my credentials, but my credentials work on the site.

I think the problem is a recent change with the site that requires two step verification. In addition to the password I provide Mint, Great Lakes also requests a PIN to sign in on their site. Since there's nowhere to enter this on Mint, I'm assuming Mint is unable to enter a PIN at their site when requested.

Answer

Hi seth.courrege,

Typically when a bank as the two step verification Mint is unable to connect. However, some financial institutions have a relationship with Mint where they allow this step to be bypassed. It looks like Great Lakes Educational Loans is one of them as I'm showing many users being able to connect. If entering your username and password on Mint is not allowing the account to connect to Mint, then please open a ticket by filling out our Contact Mint so that our support team can look further into this and get the issue resolved as soon as possible for you. 

Regards,
Megan

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Mint Megan , Community Manager
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