EVINE Live Credit

I am trying to add my EVINE Live Credit account. I keep getting Sign in Problem. I edit enter in my User ID and password and the result is the same. It appears to not be saving the entered information as the boxes are always blank. When using Google Chrome the User ID and Password is pre-populated with a User ID and Password I did not enter. I enter the correct info and still "Sign In problem!" I edit the info and the pre-populated User ID and Password remain and not the correct info I just entered.

PS: I now have one account with a Sign in Problem and 3 accounts with "Temporary connectivity issue!"

Answer

Hi Marcus,

Since you've confirmed you're entering the right info and it isn't saving, we'll need to gather more data on this. It might be a browser-related issue; try clearing cookies and cache and see if this helps with the password related account.

Regarding accounts that are under temporary connectivity issue, there isn't anything we can do from the community forum to resolve these; usually, they will clear up on their own after no more than a few days, but if it's been past that already, and/or you still can't get into the account with the password problem, please use the Contact Mint support form or use our chat option from the Support page (appears during business hours only, 5-5 Pacific Mon-Fri) so our support team can gather data about your specific situation, communicate with you directly and further assist you.

Regards,
Mint Mike

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Mint Mike , Community Manager

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