Transactions that start with "ACH Debit" have the vendor name cut off. I have to go to my bank statement to find out the vendor name. Ick.

For example, all of the following transaction descriptions (from my bank statement) get downloaded to Mint as just "ACH Debit":

 - ACH Debit - ING Reliastar
 - ACH Debit - Aurora School
 - ACH Debit - Safeway

Answer

6 people found this helpful

I've been having the same problem for several months. This, after many many years of working properly. So frustrated, I decided to test out several competing solutions, both on the web and on the desktop. And guess what? They all import these transactions properly.

Mint has many bugs, but this one is causing me to evaluate moving to another solution. It REALLY doesn't help for customer support people to make false claims about the cause. It's obvious that the banks are delivering the same information, and that the problem here is a bug in Mint's software. Blame the customers, blame the banks. At the end of the day, if you can't deliver the functionality customers have come to expect and rely upon, who cares what your excuses are. There are other solutions out there.

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