The debt listed when I sign into Mint is small. But when I clicked Show Details under Free Credit Score, it shows a much larger amount of credit card debt. Why?

I am a Mint customer and I logged into my account to check on my credit cards today. The amount of debt I have listed when I sign into my account is small. However, when I clicked "Show Details" under the section of my overview that says "Free Credit Score," it says that I have over a much, much larger number of credit card debt. I don't understand where that number is coming from and why it would be so different than the number on my overview and that I have with each individual account. I made sure that all of my credit cards have been added to my Mint account, and they have, except for my Macy's credit, which has a $0 balance. Can someone please help me understand where this much larger number is coming from? I'm extremely concerned that there is fraud somewhere on my account or a credit card balance somewhere I know nothing about. Please help!!!


The "Free Credit Score" info is entirely sourced from the credit agency, in this case Equifax and has no connection to the accounts that you have added into Mint.  All the credit agencies are updated by each creditor generally only once per month and usually at your statement closing date, although this can vary.

For better details, you may want to sign up at Credit Karma which will show you the detailed info at TransUnion and Equifax, including each open (and closed) credit line and their most recent balance - Credit Karma will also allow you to update as frequently as once per week.

If you use your credit cards regularly, the numbers at a credit agency will almost never match your balance shown in the Mint Overview.

Was this answer helpful? Yes No
Default user avatars original

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: