I have 3 accounts with Frost Bank. All 3 are duplicated now (with duplicate transactions). How do I fix?

Recently I have had issues where my accounts don't refresh. Now, all of my bank accounts are duplicated. New transactions seem to be coming in for both versions of each account. This throws off all budgeting, reporting, etc. I'd surely like to have double the money, but I know that's not actually the case! I'm also receiving alerts for going over budget, but this is not accurate...

I saw on other threads that this will resolve itself, but how? 

Answer

Hello esswift,

I'm sorry that you're having trouble with Frost Bank in Mint, I understand how confusing it is to see accounts duplicated.  I'm not sure exactly what would cause this suddenly, but I've pushed through a couple of different refreshes that may fix the issue.  However if you don't see any change within 48 hours, please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Regards,
Jesse :man:

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Mint Jesse , Community Manager

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