Long-time Mint user, but last 2 weeks receiving a "Temporary Connectivity Issue" when trying to connect with HD Vest. HDV indicated they do not "support" 3rd pty apps.

I reviewed the answer instructing me to look at my account preferences, but these do not seem to exist on HD Vest's online portal. Can you please advise? I will also reach out to the institution with the answer that has been provided below for any extra help if possible.

"There is an action that needs to be done on the institution's site, which I have provided info on below:

In order to resolve this issue users will need to login directly to their bank account at the Key Bank website at login URLhttps://www.key.com/personal/index.jsp?key=com.. Once there: 

1. Go to the Self Service Tab 

2. Go to Security Center 

3. Select "UPDATE THIRD PARTY ACCESS". 

4. Attempt to add their account again within our product"

Answer

Hi jrlebowitz,

I'm sorry you're having trouble with your HD Vest account connecting to Mint. I know how frustrating it can be when an account doesn't connect properly. The error I'm showing for HD Vest is a general temporary connectivity error. These errors typically resolve themselves within a few days. Since it's been 2 weeks without the account connecting, please reach out to our support team so they can look further into this and get the issue resolved as soon as possible. Either by using our Chat feature which is available Monday-Friday 5AM-5PM PST or by opening a ticket by filling out our Contact Mint form.

Regards,
Megan

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Mint Megan , Community Manager

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