Connectivity issue with ALL ACCOUNTS: Bank of America, Chase, John Hancock, Fed Loan Servicing, and VW Credit. Nothing is updated.

None of my accounts are updated, Mint was showing that one of my checking accounts was closed? Can't submit much on the Mint Help form since my problem doesn't come up in the drop down menu. This is clearly an issue as almost all of the posts on this forum are for connectivity issues and Mint has yet to fix it. 

Answer

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Hello caitlinmfine,

I'm sorry that you're having trouble with your accounts in Mint, I understand how inconvenient it is when financial institution aren't syncing.  I took a look and I'm not seeing any connectivity issues for BofA.  In the event you're missing transactions, I've pushed through a manual refresh that should bring them in.  However if you don't see any change within 48 hours, please contact the support team (links further down). 

Chase is an issue we are aware of and are working closely with them to resolve ASAP.  Please follow this thread to be notified when an update is posted:  https://mint.lc.intuit.com/announcements/1243144

FedLoan Servicing is showing an error indicating that you need to take action on the bank's website before we can continue aggregation.  We don't always get specifics on what needs to be done, but it looks like you need to review and accept their new privacy policy.  After that, we should be able to connect again.  

I don't see VW Credit listed as a bank you have added.  John Hancock is showing an error for invalid credentials; if you're sure that the data you've entered is correct and works on their website directly (or if you have any further trouble with any of the other banks) then please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Regards,
Jesse :man:

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