My BankofAmerica account is keeping duplicates for each of my accounts (i.e., Investments, Checking, Savings and Credit Card). How should that be fixed?

I have already tried to delete my BankofAmerica account and add it back to Mint to see if resetting helped with the duplicated accounts. Once I added back BOA, the duplicates were not visible and not messing up all the trends and balances. However, 30 minutes later the duplicated accounts showed up again. I tried closing the accounts that are duplicates as well but they are still registering. 

Answer

Hello orihuelachris,

I'm sorry that you're having trouble with your BofA accounts being duplicated in Mint, I understand how inconvenient it can be when a financial institution isn't syncing correctly.  I'm not sure exactly what is causing this strange behavior, but my best guess is that Bank of America is in the middle of changing how accounts display on their website, which is confusing our aggregation scripts. 

The duplicates I see now are marked as "dead", meaning we aren't finding them to update them.  The website should ask you if you want to close them when you log in next, which will resolve the issue, but you can always manually Hide and/or Close the duplicates yourself.  However if you continue to have any trouble then please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Regards,
Jesse :man:

Was this answer helpful? Yes No
Default user avatars original
Mint Jesse , Community Manager

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: