First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot.
First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot. I have the login credentials correct, but your system is directing to the old site. Can I share the new site with your system to allow them to sync up? Otherwise, I do not see how this will work for me until the full system launches and your team updates how Mint connects with them. Help?
This is quite inconvenient. I called First Tech and they refused to move me back to the old system. Can we have some workaround to connect to the new system?
I too have contacted First Tech. I would never have signed up for the test pilot if I had known they did not have a solution or workaround to Mint connectivity.
Add my name to the list of folks that would like to see our access restored. They let thousands of us through for this, so I imagine you will see a decent number of folks with problems accessing the site.
Mint and First Tech CU have been working together to address lingering issues... See FTFCU Public landing page addressing specific Mint.com and Quicken issues/resolutions: https://www2.firsttechfed.com/LP=231.
Mint.com is aware of and logic in place to recognize if members are using the NEW Online Banking platform. In the new platform, 2nd factor authentication will get triggered during login when a secret combination of user checks are triggered (such as: when a login attempt occurs from an unknown IP address with geographic location that is sufficiently far away from the geographic location of the previous login such that the actual user could not have possibly traveled in the elapsed time... AKA geo-velocity trigger)... In any case, mint.com is easily tripped up by the 2FA process. Try:
1. Before logging in to mint.com and updating your account specific credentials, wait a few hours after your previous login to https://firsttechfed.com via browser or mobile. 2. Be sure that SMS authentication code is set as your "PRIMARY" authentication mechanism. Mint.com seems to handle that scenario the best.
I'm sorry that you're having trouble with First Tech CU in Mint, I understand how inconvenient it would be for your connection in Mint to break after being put in that pilot program. Unfortunately there isn't an easy way to direct your syncing requests to the new website; those changes are made on our end, and require re-writing the aggregation scripts to adjust for the website changes.
While it's possible that our engineers could create a separate entry for this bank's new website, generally in these cases we simply start converting to the new site once more than 50% of our users stop being able to connect to the old one. However it's hard to say exactly what the engineers may choose to do, so please open a ticket using the Contact Mint form so our support team can further investigate and assist. Or you can reach out to our Chat team for live assistance during available hours.
I'm curious if you guys are using a query to monitor how many people have "stale" information, rather than relying on comments and posts to measure the impact.
I do not mind creating a new account to connect to new First Tech Credit Union as long as the sync works. i already opened the ticket with Mint and eager to see the issue is resolved
First Tech CU just announced everyone will be switching to the new system on Dec 4: https://www2.firsttechfed.com/LP=201 . So hopefully Mint will update shortly after that. Jesse, can you give an idea how long it typically takes for an update to be released?
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Why do you want to report this?
First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot.
First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot. I have the login credentials correct, but your system is directing to the old site. Can I share the new site with your system to allow them to sync up? Otherwise, I do not see how this will work for me until the full system launches and your team updates how Mint connects with them. Help?
LINK:
https://banking.firsttechfed.com/Authentication
Why do you want to report this?
Is there a way to add or update the link even on a temp basis.
Why do you want to report this?
This is quite inconvenient. I called First Tech and they refused to move me back to the old system. Can we have some workaround to connect to the new system?
Why do you want to report this?
I too have contacted First Tech. I would never have signed up for the test pilot if I had known they did not have a solution or workaround to Mint connectivity.
Why do you want to report this?
I am also having the same issue and can't move back. Has anybody found a solution through opening a ticket?
Why do you want to report this?
Add my name to the list of folks that would like to see our access restored. They let thousands of us through for this, so I imagine you will see a decent number of folks with problems accessing the site.
Why do you want to report this?
Mint and First Tech CU have been working together to address lingering issues... See FTFCU Public landing page addressing specific Mint.com and Quicken issues/resolutions: https://www2.firsttechfed.com/LP=231.
Mint.com is aware of and logic in place to recognize if members are using the NEW Online Banking platform. In the new platform, 2nd factor authentication will get triggered during login when a secret combination of user checks are triggered (such as: when a login attempt occurs from an unknown IP address with geographic location that is sufficiently far away from the geographic location of the previous login such that the actual user could not have possibly traveled in the elapsed time... AKA geo-velocity trigger)... In any case, mint.com is easily tripped up by the 2FA process. Try:
1. Before logging in to mint.com and updating your account specific credentials, wait a few hours after your previous login to https://firsttechfed.com via browser or mobile.
2. Be sure that SMS authentication code is set as your "PRIMARY" authentication mechanism. Mint.com seems to handle that scenario the best.
- Asked by Ruby Rayne
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Answer
Hello everyone,
I'm sorry that you're having trouble with First Tech CU in Mint, I understand how inconvenient it would be for your connection in Mint to break after being put in that pilot program. Unfortunately there isn't an easy way to direct your syncing requests to the new website; those changes are made on our end, and require re-writing the aggregation scripts to adjust for the website changes.
While it's possible that our engineers could create a separate entry for this bank's new website, generally in these cases we simply start converting to the new site once more than 50% of our users stop being able to connect to the old one. However it's hard to say exactly what the engineers may choose to do, so please open a ticket using the Contact Mint form so our support team can further investigate and assist. Or you can reach out to our Chat team for live assistance during available hours.
Regards,
Jesse
Why do you want to report this?
I'm curious if you guys are using a query to monitor how many people have "stale" information, rather than relying on comments and posts to measure the impact.
Why do you want to report this?
I do not mind creating a new account to connect to new First Tech Credit Union as long as the sync works. i already opened the ticket with Mint and eager to see the issue is resolved
Why do you want to report this?
First Tech CU just announced everyone will be switching to the new system on Dec 4: https://www2.firsttechfed.com/LP=201 . So hopefully Mint will update shortly after that. Jesse, can you give an idea how long it typically takes for an update to be released?
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People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
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