First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot.

First Tech Credit Union is in the process of changing their online banking system. I am in the test pilot. I have the login credentials correct, but your system is directing to the old site. Can I share the new site with your system to allow them to sync up? Otherwise, I do not see how this will work for me until the full system launches and your team updates how Mint connects with them. Help?

LINK:
https://banking.firsttechfed.com/Authentication



Answer

Hello everyone,

I'm sorry that you're having trouble with First Tech CU in Mint, I understand how inconvenient it would be for your connection in Mint to break after being put in that pilot program.  Unfortunately there isn't an easy way to direct your syncing requests to the new website; those changes are made on our end, and require re-writing the aggregation scripts to adjust for the website changes.  

While it's possible that our engineers could create a separate entry for this bank's new website, generally in these cases we simply start converting to the new site once more than 50% of our users stop being able to connect to the old one.  However it's hard to say exactly what the engineers may choose to do, so please open a ticket using the Contact Mint form so our support team can further investigate and assist.  Or you can reach out to our Chat team for live assistance during available hours.

Regards,
Jesse :man: 

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Mint Jesse , Community Manager

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