Why can't I add my OptionsHouse account?

I've been trying to add my OptionsHouse account for several days now, and every time I get a message about a "Temporary connectivity issue!" and to try again later. I've double checked my username and password (it works fine when I log in at the OptionsHouse web site), and after 4 days I assume this isn't just a temporary connection problem. Is there some problem with my account in particular?


Answer

Hello kevin,

I'm sorry that you're having trouble adding OptionsHouse, I know how confusing it can be when a bank isn't syncing.  I took a look and the error we're seeing may be related to a known issue with a unusual special characters in your password, like a space or ".  Unfortunately, a technical issue is preventing us from supporting such passwords currently.  If you do have such a character, try changing the password to one without it and this should work.  However if this is not the case then please open a ticket using the Contact Mint form so our support team can further investigate and assist.  Or you can reach out to our Chat team for live assistance during available hours.

Regards,
Jesse :man: 

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