I cannot add my Navy Federal account. It keeps saying I am having connectivity issues. My bank says it cannot fix it that Mint.com needs to address it.

I had Navy Federal added but then deleted it when the transactions weren't going through.  Now I cannot add my Navy Federal account back to my Mint.com account.  It is saying that I am having connectivity issues.  How do I address this?

Answer

Hello cby0001,

i'm sorry that you're having trouble adding Navy FCU to Mint, I understand how inconvenient it can be when a financial institution isn't syncing.  The error we're seeing is that we can't find any accounts under your login credentials, and I think the reason is that you're using the older entry that's not being used for most users now; the one you're trying is labeled as Navy Federal Credit Union - Old, and the only you'll want to use is just labeled Navy Federal Credit Union.  I hope that helps!

Regards,
Jesse :man:

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