I cannot connect to my accounts. I keep getting a notice that it appears my accounts have been closed - this is NOT the case. I have trouble with USAA and NFCU accts.

I cannot get updates to my USAA and Navy Federal accounts.  It tells me my USAA accounts appear to be closed which is not the case, and I cannot log into my Navy Federal accounts either.  HELP!!!!  I have trouble with USAA for the past month and a half.  Please fix ASAP!

Answer

Hello d2andrd,

I'm sorry that you're having trouble with USAA and Navy Federal in Mint, I understand how inconvenient it can be when a financial institution isn't syncing.  This  USAA issue is not uncommon, and is usually caused by a change in how data is presented on the website.  This usually clears up within a few days or so, but I've pushed through a manual refresh that should fix the issue.  However if you see no change within 48 hours then please use the Contact Mint form to open a ticket so our support team can further investigate and assist.  Alternatively, you can use our Chat service during available hours.

Navy Federal is a similar, bu slightly different issue.  I've pushed through a refresh that may help there, so the same answer applies as for USAA; if no change within the next 2 days, open a ticket.

Regards,
Jesse :man:

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