Synchrony Bank account expenses syncing as income?

Is anyone else having this problem? The issue with Synchrony Bank accounts not connecting with Mint was resolved about a month ago, and I've added my account. However, when my my transactions sync from Synchrony Bank, all the expenses from the account show up as income to the account. Balances are correct, just the transactions are screwed up. It's been like this since day one when I was able to finally add the account to Mint.

I already tried deleting and re-adding the account. Didn't work. I contacted Mint support. They "escalated the issue to their data connectivity team for further investigation." Haven't heard any updates for weeks now. Thought I'd check in the community to 1) see if anyone else has the problem and figured out a way to resolve it and 2) to see if the issue can get some critical mass so Mint support will actually escalate the issue to get it resolved.

Answer

Exact same issue. Please do post an update when you hear back.

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: