American Express (AMEX) Transactions Have Wrong Description

Mint -

It appears that something has changed with the way you pull transactions from American Express (AMEX).  The result is that all recent AMEX transactions are coming in without a vendor name, resulting in an UNCATEGORIZED category.  If it helps, I have an example transaction from Dollar Tree.  For privacy, I removed the real numbers, and replaced them with "what they are".

10/25/2015 Transaction:

10/31/2015 Transaction:

Basically, the "DOLRTREE" vendor name has been switched with appears to be a vendor number.  Mint does not recognize this, and therefore cannot put in the correct description or category.

Note - this is not limited to Dollar Tree.  The same thing happened for every vendor since about 10/25/2015.

Please let me know if you need more information.

Thank you,

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: