I manually added the interest rate to my Northwest Visa and the next day mint duplicated the card . How do i fix this?

I manually added the interest rate to  my Northwest Visa and the next day mint duplicated the card and the duplicate card again has no interest rate listed. The duplicate card has the correct balance, but I want the screen to show the interest rate.  How can I make this happen.  I searched the forums on Monday and the answer I saw was to not login for two days, which I did in an effort to have mint correct the error itself. 

Answer

Hi BR Seitz,

I am sorry that this has happened. Since you have already tried refraining from logging in and that did not work, your other option is that you can Close and/or Hide the duplicate entries.  

When you mark an account Closed, all transactions will remain in Mint but the balance will be zeroed out and we'll no longer attempt to pull transactions for the account.

When you hide an account from Budgets & Trends, transactions from the account remain visible. If you choose to hide the account from Everywhere, it will be excluded from all of Mint features and calculations.

In any case, if you can verify that there were no changes in your account on the bank’s site, then the issue was most likely caused by a problem in the aggregation process.  It is an issue that we need to escalate to our data connectivity team to resolve; please use the Contact Mint form to open a ticket so our support team can further investigate and assist.

In order to detect the duplicate in our tool, we need to be able to differentiate the accounts by their name.  Please add a nickname to the duplicate account by following the steps below:

- Click the Accounts link at the top of the page. 
- Click the name of the account you'd like to create a nickname for.
- In the name field, you can type a nickname for the account.
- Click Close to save your changes.

Regards,
Mint Mike

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Mint Mike , Community Manager

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