Citi Card Account Only Displays Pending Charges, Not Posted

Recently I received a new Citi credit card in addition to the one I already had. Since I already had my Citi account credentials stored with Mint, Mint automatically detected the new credit card which is great and all, but for this new CC (ending in 2407) Mint is displaying only the pending charges, and as soon as the charges are posted to my credit card, they disappear from Mint.

I do not want to try removing the account and adding it again, because if I do this I will lose all the data I have stored with Mint for my older Citi credit card.


Answer

FYI, this is a public community board, and I'm only a community member like you.

You definitely don't want to do a delete and re-add.  You can however try to add as a duplicate and see if that behaves any differently.

Did the new card happen to have a statement closing that coincided with the transactions disappearing?  I noticed that I lost a couple of transactions on my recent Citi statement with transactions that went final on the day of the latest statement closing. I filed a ticket (https://www.mint.com/contact-mint) but haven't heard back yet.

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