How to determine if issues with institution? It's common for Mint to have issues with Ameriprise and support site with keyword Ameriprise finds nothing and is awful.

I understand institutions regularly make changes to their web UI and authentication and security, but Ameriprise seems to fail many times a years for weeks at a crack from Mint.  It has been over a week now.  I try the support site with the key words Ameriprise or known issue: Ameriprise and nothing.  Amazing not a single hit.  Sometimes google will find the note on the Mint support site.  What am I doing wrong that google knows more about the Mint support site than the native search engine to the site?  Also, how can I find out the issue?  I can log into Ameriprise fine, always can.  It is ALWAYS the connector from Mint.  I understand the difficulty and accept it.  My issue is the fact Mint can't even find and confirm there is an issue and it is being worked.  No status updates or anything.  I think (know) Mint could do better, just looking for an avenue to confirm Mint is aware.  Thanks again.

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