Discontinuing SMS Alerts and Weekly Updates

In order to focus on the most optimal mobile experience, we are replacing our SMS text alerts with push notifications.

We recommend, for iOS and Android users, downloading the Mint app and turning on notifications in order to continue receiving these updates on your mobile device. Another option, for users not on these operating systems, is to opt in to email notifications.

Please feel free to submit any questions or comments you have here.


70 people found this helpful

Please don't discontinue this option, or at least offer a 'minimal' email option with only the same contents as the existing sms options that is suitable for forwarding to an email-to-sms gateway.

Keeping sms updates is an easy way for Mint to stay engaged with users of alternative devices (such as Windows phones, Blackberry devices, and legacy phones).

Additionally sms updates will also work when data service is not available (or is disabled due to high roaming fees), such as while travelling in rural parts of the United States or in many overseas locations.

It works fine the way it is for many of your customers and need not interfere with any new communication option you would like to introduce.
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People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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