NO ACCESS TO MY Virginia 529 account in over 2 months. It says the account cannot be found which is untrue as the account is active and login credentials have not changed

I cannot access my Virginia 529 account in over 2 month. Please Advise! It says the account cannot be found which is untrue as the account is active and login credentials have not changed. When I try to re-add the account it says there is a connectivity issue. This has been going on for almost 2 months. I sent the CONTACT MINT people the issue but have gotten no response!!!!! See attached file.


VA_529_Account_Issue_with_Mint.docx

Answer

FYI, this is a public community board, and I'm only a community member like you.

It sounds like you filed a ticket here: https://www.mint.com/contact-mint

Did the screen change to give you a CAPTCHA first, and then change to show that the ticket had been submitted?  If you're not sure that both of these steps happened, then you may not have successfully submitted the ticket originally.

Did you get back the form email reply that "Mint.com has created a case {case-number}"? If not, then you probably want to check your spam filter/folder.  The first email generally arrives within a couple of minutes, and a second form email arrives the next day with "Mint.com Support has received your email".

Did you ever get a "real" response?  If haven't received a "real" response within one week, you can reply to either of the two form email replies - just make sure to include everything in the original email as there are tracking numbers.  If you snip out the tracking numbers, the emails will get discarded.

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