Unable to access.

I have been unable to access my Morgan Stanley investment account in the last couple of days.  I tried many times to no avail in the last two days to access this account.  I get an error message that there is a connectivity issue.  I even deleted the account and tried to add the account again.  I put in the User ID and password for the account a few times, and when I access the edit info, I find that the wrong ID and password are in there even though I saved the newly input correct ID and password.  So it seems like the account cannot be accessed due to the erroneous ID and password even though I put in the corrected ID and password.


3 people found this helpful

Morgan Stanley did do major maintenance over the weekend that left their systems down until Saturday night. They told me they were doing enhancements to their security so it's probably throwing mint off. Morgan Stanley does not support mint and when I spoke to them a few months ago when I was having similar problems they expressed surprise that mint worked at all with their system. Hopefully mint can get the system working again.
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