http://www.dovenmuehle.com/ change their vendor Mint can not connect it. Can you fix it?

http://www.dovenmuehle.com/ change the vender? Mint can not connect it. Can you fix it?

Answer

See: 

Just to clarify, Dovenmuehle Mortgage is a private label mortgage servicing site, and Cardinal Financial was only one of their many customers.  Mint won't be able to re-point the "Dovenmuehle Mortgage" connection to Cardinal's new site.  If they do, other customer's connections (non Cardinal Financial mortgage customers) which might be working just fine will be screwed up as well.  They'll need to create a new institution connector.  I'm not sure if the new site is only for Cardinal or if they just switched backend providers.

I'll add my request in as well, requesting the creation of a new "Cardinal Financial" institution that points to "yourmortgageonline.com"

Update on 10/21/2015: based on the info below that the new site is also owned by Dovenmuehle, I'd revise my suggestion. It sounds as if it is Dovenmuehle itself that is swapping out it's own backend and moving to a more generic sounding URL.  If that's the case and all of its business is being moved to the "yourmortgageonline" site, then the tickets that are submitted should request a change to the existing connector.  It can stay named "Dovenmuehle Mortgage" and the new secure login page should be "https://www.yourmortgageonline.com/Account/Login"

Update on 12/11/2015: I've also sent in the screenshot showing the soon to be deactivation of the old site, so hopefully they can prioritize the availability of the new connector before then.

Was this answer helpful? Yes No
Default user avatars original
SuperUser

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: