Is Mint working with Suntrust Mortgage to resolve the updating issues? Over the past month, there are a number of customer questions posted but no responses from Mint.

Typically Mint has addressed issues, but the issue with Suntrust Mortgage has been raised by a variety of customers for weeks without being consolidated into a single thread or any official response or status update from Mint. Is this to be interpreted as an issue that will not be resolved? Is there any work around or advice on how customers can still maintain a full view of their finances in the absence of their mortgage? 

Answer

4 people found this helpful

I would like Mint to provide an answer to this as I have opened multiple tickets on the Suntrust issue and Mint simply never responds to them. I'm growing frustrated at the number of my accounts that remain in error for months on end. If I can't track large ticket things like my mortgage then the tool is going to become basically useless to me. Sad as I have been using it for years now.

I filled out a Sunburst contact for about the issue and received the following form letter:

Thank you for contacting SunTrust Mortgage.

 In an effort to protect the confidentiality of our clients information the SunTrust Mortgage website will not allow access to a third party website. The system realized the breach of the online security system and will no longer allow access to the mint.com website.

Mint.com is no longer compatible with our website. We regret any inconvenience this causes you.

 We value not only your business, but your feedback as well, since it assists us in identifying areas where we can strive for improvements.  SunTrust is always striving to improve our services and we appreciate the feedback you have provided.

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