DO NOT "ANSWER" WITH "ME TOO". Logging in stays on the login screen: "For your safety we logged you out after being idle for 10 minutes. Please login again."

This question has been open for four days, and appears to be answered only because users with the same problem respond with "Me too", and comments about reliability. Please do not use "answer" to respond to this ticket to make a comment, or say "me too". Mint Users: Use the button instead.

https://wwws.mint.com/login.event?task=L, served by one of the following:

wwws.mint.com canonical name = wwws.dc1.mint.com.

wwws.dc1.mint.com canonical name = prod2015-publishe-1mrvmrfi66ngq-2018626759.us-west-2.elb.amazonaws.com.

Name: prod2015-publishe-1mrvmrfi66ngq-2018626759.us-west-2.elb.amazonaws.com

Address: 52.34.26.211

Name: prod2015-publishe-1mrvmrfi66ngq-2018626759.us-west-2.elb.amazonaws.com

Address: 52.26.113.61

Name: prod2015-publishe-1mrvmrfi66ngq-2018626759.us-west-2.elb.amazonaws.com

Address: 52.35.214.17

does not connect to the application after authentication. Instead, it remains on the login page, with the banner "For your safety we logged you out after being idle for 10 minutes. Please login again." Further attempts to login do not change state. This is a known issue, there are reports at least 4 days old, it happens with all browsers, but no answers given have been solutions. They have only been "me too" and "mint sucks". Mint support has not even responded with "we are aware of this issue and engineering is looking into it". It is time Mint acknowledged the issue.

Answer

5 people found this helpful

Looks like the Mobile app works. I've troubleshooting across all browsers and in incognito. You can log in via the Mint mobile app, and it looks like no problems. But no browsers seem to work.

I know this is a pain in the a$$ (especially when updating your budgeting/tracking) but if you absolutely need to get in, try the app - while Inuit devs fix this bug.

Intuit Dev Team - I know it's the holiday's, and you probably just want to spend time w/ fam. We appreciate you working on this. But also... come on guys. I get more bugs/glitches than I really care too. It seem like I'm in the support community once/twice a month. We appreciate your work - and please hire a Sr QA Engineer... Thank You.
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