New York Life Retirement (401k) account has not been connecting for over 3 weeks. Any ETA on a fix?

My New York Life Retirement 401k account has not been able to connect for over 3 weeks. I can log into the account directly just fine using the URLs listed in the account details in Mint. The error just says that it's a temporary connection issue. Any ETA?

Answer

The reason they aren't fixing it is that it technically isn't broken.

The following is true because it worked for me:

  1. Your NYL phone PIN is your NYL mobile web PIN too.
  2. Mint connects to the mobile web site of NYL.
  3. Your PIN has expired.

Go to Mint Overview Accounts List and click the Accounts edit button (tiny pencil document icon) on the Overview screen.

There will be two links at the NYL site entry on MInt. The one to click on is the mobile web site which starts with www3.

Once you clicked on that you will be on the mobile web site and be able to update your PIN.

Once you have a new, working PIN in place you can update Mint to use it.

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