Macy and BB&t are not updating on our account, is there any resolution?

Answer

As for BB&T, I doubt it. Per Mint Support...

Larse S.
1:44:23 p.m.
Back, is this the particular account you are trying to add Colonial Bank (now Branch Banking and Trust Company)?
 
Customer
1:44:29 p.m.
Yes
 
Larse S.
1:45:29 p.m.
Okay based on what I'm seeing here your account is returning an error.
 
1:45:51 p.m.
It appears that your account has an authentication problem. This generally happens when a onetime pass code is used as a form of multi-factor authentication (MFA) on the bank’s website that Mint is unable to support.
 
1:45:59 p.m.
To verify, please check your bank’s website to see if they have changed/added new forms of authentication methods or if you have modified your online profile to include an enhanced form of security authentication.
 
1:46:07 p.m.
If this is the case, we will be unable to aggregate data for this account, and there is nothing more we can do. We apologize for any inconvenience or frustration this may cause.
 

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: