Cancelled Credit Card

I have changed my BMO Air miles credit card due to a $99/year fee (switched to a different rewards card) to a non-annual fee BMO Air-miles card. This has resulted in BMO changing my credit card number (which I have not yet received). In turn, Mint is showing the error "We cannot connect to your bank. Make sure the login you use there is updated in Mint." I do not want to loose the historical data of my spending under the old credit card number, but I do want this error to disappear. Please advise.  

Answer

FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1128894) or you can file a ticket here: https://www.mint.com/contact-mint

Just be patient and let that institution be in an error state for now.  If you delete the account, you immediately and irretrievably lose all your transaction data.  An error state is far more preferable to most other things that can happen.  When you log into BMO, do you show the new card yet?  Does it still show the old card (which it sounds like you closed)?  When BMO shows your new account, then it will be safe to try to fix the connection.

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