I know it is frustrating when an account does not connect into Mint. The error encountered for your Financial Institution means that First bank Puerto Rico is unable to connect to Mint due to either of the following: bank web site maintenance, high traffic volumes, or network connectivity issues. Your account/s for the bank involved are not going to show updated values as a result, but this is usually temporary and may get fixed on it’s own.I triggered a connection refresh on my end, but I recommend that you wait for at least 24 hours from the time that you last logged in before logging in again. Mint runs a daily batch update which fixes errors resulting from previous connectivity issues, and waiting for this to complete helps ensure our resolution.
In case you encounter any issue, please contact our Support Team so they can look into your account and investigate further. Email or Chat (*Chat appears only during business hours, 8-5 Pacific Mon-Fri).
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