Mint is unable to connect to 4 of my accounts. The username is being automatically altered to another account's username. Why is this happening?

- I have deleted accounts and reactivated them with the correct username and password and the usernames are again automatically changed.

- This is a software glitch, not user error or communication issue a bank or credit company.


FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day ( or you can file a ticket here:

I've answered this question previously, but I can't find that prior answer at the moment.  When you click the "Edit my bank info" link, the textboxes for username and password will be empty.  If they are not, it is because either you have some "autofill" function enabled for your browser or you have a password manager extension turned on.  If you don't believe me, use Incognito Mode in Chrome (or the comparable function for your particular browser), then log into Mint and do the "Edit my bank info" link from inside that session.  There are some autofill functions/extensions that are really persistent about overwriting whatever you've typed in, so look for a way to disable whatever is controlling your autofill.

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