How can I get Mint to help after they haven't acted on 5 pevious support tickets?
Very frustrated Mint user here. I had been using the system with the same bank account for a little over 11 months with no problems. 60 days ago one of my primary accounts (Morgan Stanley) stopped connecting with Mint, and it has not been able to connect since. The "Temporary connectivity issue!" alert is really starting to bother me as it is far from a temporary issue. I have filed FIVE support tickets and nothing has been resolved in this 60 day period, and frequently the tickets go unresponded to. Tracking my budget with this system is serving to be an utterly waste of time and I'm hoping to leave soon.
I have called Morgan Stanley, who is unable to help, and suggests I get in touch with Mint. I've tried this to no avail. I'm not sure what the bigger problem is - the fact that my bank account won't connect with the software or the fact that Mint won't take action on this problem. There is one option to contact Mint and that is to file a support ticket. No phone number, no e-mail address, no nothing.
Word of advice to Mint: put resources into customer service. This is very important. You are worse than Comcast, something I wasn't sure was possible. I work at a technology startup valued 1/1,000th of Mint and we even put resources into helping our user base. Give me a mother flipping number to call or something. If you're going to cop out and use a ticket support system then, at least, make it useful.
This is a final ditch effort to try and get in contact with a seemingly faceless company.