Why does Prudential's quarterly "Benefit Fee" incorrectly credit my account instead of debiting it?

For my Prudential Annuity account, I am charged quarterly "Benefit Fees", which Mint (incorrectly) imports as a "credit" instead of a "debit" to my account. These transactions represent service fees and NOT credits to my account. I don't want to need to delete each of these transactions, or manually enter them as new. 

There doesn't appear to be ANY way to edit what Mint has applied as a credit and make it a debit. (That field doesn't allow for entry in order to correct errors.)

Please advise. This has been going on since I opened my Mint account, and the only transaction you'll see among my long list of transactions is the one I manually entered to reflect a DEBIT vs CREDIT.

Answer

FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1128894) or you can file a ticket here: https://www.mint.com/contact-mint

If you come across a bug that you haven't been able to fix yourself, then file a ticket.  Mint isn't perfect and sometimes mistakes are made with the processing.  Let them know and help them fix it.

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