Royal Bank of Canada: Trouble Connecting to Account with Current Username and Password

My Royal Bank of Canada account connectivity stopped working at the same this known issue was posted on the Mint community Apparently this has been resolved but I still cannot connect. The error message is as follows:

"We’re having trouble connecting to your account with the current username or password."


I was having this problem for well over 3 weeks and finally found the solution...


Using "RBC Royal Bank" instead of "Royal Bank of Canada" does the trick. I'll explain...

DO NOT DELETE ANYTHING! You will loose all transaction history.

I suggest you rename all your existing RBC accounts to differentiate them more easily later. To do this, go into "Accounts" and individually rename each account under the Royal Bank of Canada box (to do this, click on each account name individually to expand it). As an example, I put an "X" in front of each account's name.


1-On desktop, click "Accounts" at the top. With the "Accounts" window open, click the blue "Add account" bar.

2-Click on the RBC logo (between CIBC and TD).

3-From the results, select "RBC Royal Bank" (below "Ally Canada") under the "Matching Results" header, NOT "Royal Bank of Canada" under the "Most Commom" header.

4-Enter your RBC log-in info.

5-All your accounts will appear with the missing transactions going back a couple of months.

6-Comparing each account with its old counterpart (the one with an "X"), mark the duplicate transactions as such ("Edit details" and then "This is a duplicate" at bottom left). I suggest to do this in the "old" account so more transactions will be visible in the "new" account.

7-Then re-open the "Accounts" window and go into the old instance of Royal Bank of Canada and mark that account as "Closed". This will only hide it from the "Overview" and will set its balance to ZERO. It will not hide its transactions from Budgets or Trends. And you will still be able to search its transactions.

8-If you Delete the old instance of Royal Bank of Canada, you will lose all the old transactions and the "Trends" function will be affected.

Good Luck.

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