Dovenmuehle Mortgage accounts are using a method of multi-factor authentication (MFA)
on their website that Mint is unable to support at this time. Unfortunately, “Dovenmuehle Mortgage” has been removed from our
supported financial institutions list. We apologize for any inconvenience or
frustration this may cause.
In order to maintain the transaction history already in
Mint, you should mark the accounts as closed to prevent further errors from
appearing on these accounts.
Please follow these steps to mark
your accounts closed, but still maintain the transaction history:
Login to your Mint account.
Click the Settings link at the top of the page.
From the All accounts list, click the account you want
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Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.