I have a new credit card with an existing bank. New card has not appeared, even though I've had it for 3 weeks. I can't "add account" because bank already exists in Mint.

Bank is BCU (Baxter Credit Union). Old card still shows on Mint, with the correct status of Closed. 

Answer

I encourage all fellow users with this issue to contact Mint customer service. My issue was solved within 24 hours, and now I see my new credit card and all of its transactions in my Mint feed.

Here is the email from Support:

I understand that one of your accounts is not appearing in Mint. In attempt to resolve the issue, I triggered an update that should help with the account discovery.  Please refrain from logging into your Mint account for 24 hours so that our automatic daily batch process can run its course which could help in resolving the issue.

If after 24 hours, the account still does not show up, please reply to this email with the following information so that we can investigate further (this step was not necessary)

- What's the name of the bank and specific account in question?
- What's the total number of accounts on the bank site?
- Do you use the same login credentials and login URL for all accounts with this bank?
- Does the account that's not appearing in Mint appear on the bank site when you login directly to your online account?  

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