I have a new credit card with an existing bank. New card has not appeared, even though I've had it for 3 weeks. I can't "add account" because bank already exists in Mint.

Bank is BCU (Baxter Credit Union). Old card still shows on Mint, with the correct status of Closed. 


I encourage all fellow users with this issue to contact Mint customer service. My issue was solved within 24 hours, and now I see my new credit card and all of its transactions in my Mint feed.

Here is the email from Support:

I understand that one of your accounts is not appearing in Mint. In attempt to resolve the issue, I triggered an update that should help with the account discovery.  Please refrain from logging into your Mint account for 24 hours so that our automatic daily batch process can run its course which could help in resolving the issue.

If after 24 hours, the account still does not show up, please reply to this email with the following information so that we can investigate further (this step was not necessary)

- What's the name of the bank and specific account in question?
- What's the total number of accounts on the bank site?
- Do you use the same login credentials and login URL for all accounts with this bank?
- Does the account that's not appearing in Mint appear on the bank site when you login directly to your online account?  

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: