Whenever I try to update my Transamerica (formerly Diversified) account it says I have incorrect credentials. Although I am able to use the same credentials on the Transamerica site and into my account just fine. What's going on?
We are truly sorry for the trouble this may have caused you. We just have received an update regarding the Incorrect Balance issue with Transamerica Retirement Solutions. Our engineers deployed a fix and this should now be resolved.
On the other hand, if you are still experiencing the same problem or encountertinf and connectitivyt issue with Transamerica Retirement Solutions, please contact Mint Support for further investigation together with the additional details:
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